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Delivery & Returns


DELIVERY COSTS

Delivery is £5.95 Delivery Costs Applies To Home Accessories Only Deliver To Address’ in England. For Furniture Deliveries Please Contact Us For A Quote – Any address Outside Of These Areas Please Contact Us For A Quote All deliveries – please allow up to 14 working days for delivery although we aim to despatch all orders within 2/3 days where possible.

Wales, Scotland and Ireland deliveries: Please contact us for an accurate quote based on your order and location.  

£5.95 Delivery is sometimes still possible to Wales, Scotland & Ireland – Please contact us regarding the items you wish to order, we will then base the delivery costs on the size of the order.For all accessories we use the courier DPD on an insured and tracked service. They charge £5.95 for this service.Please contact us for an accurate quote before placing your order. For all orders collected directly from our shop by the customer or their chosen courier the goods must be checked and signed for on collection. Once these items have left our warehouse they are signed over to the customer/customers courier and cannot be returned. We cannot take any liability for goods damaged in transit by third party couriers. 

*Mirrors & Glass/Glazed Products*  – Deliveries May Incur An Additional Charge As They Are Sent By A Specialist Delivery Courier. Please allow 14-21 days for delivery.

We Aim To Deliver All Orders Between 2 And 14 Working Days Of Receipt Of Payment. All Deliveries Are Made To Your Door, Entrance Or Foyer. For Large Furniture Deliveries Please Ensure That You Have Assistance To Take These Into Your HomeItems with FREE delivery selected are delivered by one driver, therefore if the item is large or heavy assistance will be required at the delivery address. 

Please call the Melted Ego ltd For Any Quotes or If You Have a Query Prior To Ordering – 07718598223 or Email: info@meltedego.co.uk

RETURNING FURNITURE

Please call on 07718598223 (Monday-Friday 9.00am to 5.00pm) within 30 days of delivery to discuss the return of furniture items as, under our returns policy, we cannot accept the return of items that have been used or damaged since we delivered them. The item will need to be re-wrapped in the original packaging and we will need to make arrangements with you to collect. There will be a charge of up to £50 for all collections, unless the item is faulty.

Furniture items that have been purchased as ex-display from our shop cannot be returned. This does not affect your legal rights.

YOUR LEGAL RIGHT TO CANCEL

For most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail below.

You have 14 days after the day you (or someone you nominate) receives the products to change your mind, unless your products are split into several deliveries over different days. In this case you have until 14 days after the day you (or someone you nominate) receive(s) the last delivery to change your mind about the products.

You may cancel your order by following the procedure set out under the How do I return something? section. To meet the cancellation deadline, you must notify us by post, email or telephone that you wish to exercise your right to cancel before the cancellation period has expired. Where applicable, please keep a copy of your cancellation notification for your own records.

If the products have already been dispatched to you or you have already received them, you must return them to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of your order to us. You will have to bear the direct cost of returning the products to us.

If you are exercising your right to change your mind and cancel the contract, you will receive a full refund of the price you paid for the products and any applicable delivery charges to the credit or debit card or other payment method that you used to pay. We will process the refund without delay and in any event not later than (a) 14 days after the day we receive back from you any products supplied; or (b) if there were no products supplied, 14 days after the day on which we receive your cancellation notification. We may withhold the refund until we have received the products back or you have supplied evidence of having returned the products to us (whichever is the earliest).

If you are exercising your right to change your mind:

WHICH ITEMS CANNOT BE RETURNED?

Whether exercising your legal right to cancel or returning a product under our returns policy, you do not have a right to return the following/cancel your order in respect of:

Products that are made to your unique specification or that are personalised for you, such as items bearing your name or initials.

Products sealed for health protection or hygience purposes once you have unsealed them. For example:

HOW DO I RETURN SOMETHING?

You can return an item to one of our standalone stores as long as you have your receipt or delivery note.

Alternatively, you can send your return by post.

Please always include a daytime telephone number and your email address in case we need to contact you about the return.

If you no longer have your delivery note, please include a letter with your name, address, email address, daytime telephone number and customer number if possible. Please let us know what you are returning and why.

Make sure your items are securely wrapped and send your return to:
Returns Department
Melted Ego ltd, 119, Grenville Street, Edgeley, Stockport, SK3 9EU

Parcels are returned at your own cost, and we strongly recommend you obtain a free certificate of postage from the Post Office as we are responsible for your parcel only once it has been received into our warehouse. Items lost in transit will not be treated as returned.

We can also arrange for our courier company to collect the parcel from your home. You will need to be at home to hand over the parcel. There is a charge for this service.

WHAT IF THE ITEM IS FAULTY?

We are always very disappointed on the rare occasions our customers receive a faulty item. If you have identified the fault within 30 days of purchase, then you can return the item under our normal return procedure for exchange or refund. Make sure you let us know about the fault so we can make sure other items are not affected. We will refund any postage on a faulty item, and ensure you are reimbursed for standard return postage on the item. If it is more convenient for you, we can arrange to have the faulty item collected free of charge within the UK mainland.

If a fault develops outside of the 30 day return period, or the item is difficult to package and return, contact us on 07718598223 Monday – Friday 8.00am to 10.00pm, Saturday 9am to 5pm, or by email on info@meltedego.co.uk before you return the item so we can discuss the fault with you and agree the best way forward.

Please provide proof of purchase when returning an item. If you are unable to provide proof of purchase, an exchange or gift tender* to the value of the lowest-selling price for the returned goods will be offered. A refund will be offered regardless if the goods are faulty.

CAN I RETURN AN ITEM I BOUGHT IN STORE BY POST?

Yes, just make sure you enclose your original receipt and your name, address, a daytime telephone number and email address in case we need to contact you.