Frequently Asked Questions

Melted Ego prides themselves on making candles and wax melts made from natural Soy Wax. Below are frequently asked questions to help you decide what to purchase.

What are benefits of Soy Wax?

A candle made from soy wax burns cleaner with little soot released as the candle burns. Paraffin candles often create a significant amount of black soot that collects on the jar, as well as on your walls and other surfaces of the home. The soy candle may accumulate some black soot on the jar, but the amount is much less than paraffin candles. Soy candles are also non-toxic, so they won’t release toxins into the air as they burn.

Longer Lasting

Soy candles typically last longer than a paraffin candle of the same size, according to Planet Green. The reason behind the longevity of soy candles is the slower burning time and cooler burning temperature of the soybean-based wax. You may pay more for a soy candle initially, but the longer-lasting burn means you won’t have to buy new candles as often. Soy wax is also biodegradable, making it an investment that benefits the environment.

Better Scent

A soy candle works well for holding onto the scent from fragrance oils, which are often used to scent candles. Because they burn more slowly, the scent is gradually released; there won’t be an immediate wave of strong scent. This creates a more pleasant atmosphere for most people. The natural wax also holds onto color well, which makes it look more attractive.

Where are Melted Egos products made?

Melted Ego products are made in Cheshire, all hand-poured. We have exceptionally high standards and we believe this shows through our finished products.

What Postal/Delivery Services do you use?

We use MyHermes and Royal Mail. Please allow 3-5working days (may be sooner) for orders as most of our products are made to order.

My candle has an air pocket – is this a fault in the candle?

My candles are made with 100% soy wax. This is a natural product, it can shrink and relax dependant on many variables. If the wax shrinks away from the glass, it may appear as an air bubble, this does not effect the performance of the candle at all. To prevent this happening we would need to additives into the candle at all. To prevent this happening, we would need to put additives into the candle to harden the wax, this may cause the candle to tunnel and the scent throw would be effected. I therefore have made the decision to keep all my products as natural as possible.

How can you pay for our products?

We accept PayPal which will also let you check out via Credit or Debit card.

Where do we advertise?

Our products are available from our website and our Facebook page, Instagram & Twitter.

Refunds & Returns?

Thanks for shopping at Melted Ego.

If you are not entirely satisfied with your purchase, we’re here to help.

RETURNS

You have 28 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

REFUNDS

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment)

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

SHIPPING

You will be responsible for paying for your own shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Most importantly i would like you to enjoy the products purchased from Melted Ego and if you have any questions then please contact me.

Warmest regards

Natalie x